Shipping

We at Advanced Enzyme Technologies Limited know that it is important to ship products on time to our customers.

Depending upon the location which are in our serviceable area list (customer can check serviceable pin codes at the time of checkout) our products will be shipped to you within 4-7 working days within India.

Ecomm Express is our official deliver partner pan India. They cover more than 27,000 pin codes across India for the delivery of products.

We provide free shipping of products across India for certain product and quantity final shipping cost can be calculated at the time of checkout.

Products ordered through our website shall be shipped by us or our authorized distributor(s).

Exchange and Returns

We only replace items if they are defective or damaged and that were purchased through our site. For returning our products for the purpose of exchanging, you must inform us of such return along with necessary pictures or documents as may be required by the Company within 24 hours from the time of items received by customer from our site. If you need to exchange it for the same item & quantity, send us an email at enquiry@advancedenzymes.com and once we confirm your return we will initiate pickup for the item from same address where we have shipped the earlier product.

To be eligible for a return, item must be unused and in the same condition, weight & quantity that you received it. It must also be in the original packaging with all labels, stickers and QR codes etc. intact.

As per our policy we do not refund the money however, we replace the item (s) if the original item comply with the above points.

Several types of goods are excluded from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases if we sell so.

Additional non-returnable items:

Some health and personal care items

To complete your return, we require a receipt or proof of purchase on our website.

In case of returns, once we receive your returned product, our team does quality check at our end and if the product qualifies for return upon our quality check, depending on your request, if you would like to exchange it for the same product, we dispatch the exchanged product as per our shipping policy on same address.

If the product does not qualify for a return or exchange after our quality check, we shall reject your return or exchange.

If you’ve done all of this and you still have not received your replacement yet, please contact us at enquiry@advancedenzymes.com.

Sale, Gift or Promo items:

Only regular priced items purchased through our website may be returned. Sale, gift or promo items cannot be replaced.